Support
For identification, collection, reminder, purchase, or privacy questions, email 766598900@qq.com or call +86 188 1944 6136.
Please include your Botanote version and iOS version. Do not send payment-card details, medical information, or photos containing people.
Identification did not work
Use one clear leaf or flower in natural light, avoid a busy background, and hold the camera steady. A suggestion is not a safety conclusion.
Restore Botanote Plus
Open Botanote Settings, choose Botanote Plus, then tap Restore Purchases. Use the same Apple ID used for the original purchase.
Manage or cancel a subscription
Open iOS Settings, tap your Apple ID, then Subscriptions. Apple manages billing, cancellation, and refunds.
Delete local data
Open a saved plant and choose Remove from collection. To remove all local Botanote data, delete the app from your device.